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Support & Maintenance

All-Inclusive Ecommerce Website Support & Maintenance

Ecommerce support that keeps your sales coming
One second of delays is all it takes for your leads to click away. With our impressive team of experts, technical know-how and brilliant content, we ensure your ecom store gets traffic and converts it into a sale.

The most important part of your ecom marketing strategy

Your customer is on the page and ready to check out. Oops, there’s a bug in your cart, so your customer clicks away. 

A few seconds is all it takes to lose a customer, and in the cut-throat world of ecom, that costs valuable money and loses leads. The solution? A healthy ecommerce store needs consistent support and comprehensive maintenance from a team that works round the clock to keep your store at peak performance. 

We take the stress off your shoulders so you can deliver your sales brilliance, while your website acts as the shop front you need to attract your customers, helping them reach every step of the funnel seamlessly.

With our support, you’ll enjoy:

Staying up-to-date with the latest technology is a must for any serious ecom business. Our team performs regular updates to your website’s software and plugins, ensuring compatibility with new standards and improving functionality, meaning your customers can check out with ease.

Website security is paramount to keep your customer data safe. We continuously monitor your website for potential threats and vulnerabilities, scanning for malware, implementing security patches, and employing advanced protection measures to safeguard your data and maintain the trust of your customers.

The thing that keeps customers coming back is your content. Our expert team helps you build relationships with fresh, relevant content on product pages, category pages, landing pages, and your blog.

A split second, that’s all it takes! Slow site loading, and bugs in the checkout process — all these mean lost revenue and wasted leads. And don’t get us started on mobile optimisation. Our performance optimisation services include improving site speed, reducing load times, and ensuring that your website performs well on all devices, helping mobile shoppers buy with ease.

All this boils down to expert CRO optimisation, helping you understand how your customers behave on your site, and giving them the nudge they need to become paying customers. 

Our expert team uses tools such as heat maps, and metrics like your CTR to tweak your site for online sales success, meaning that you drive traffic to your site, and convert it.

 

Helping ecom brands like these increase revenue and profits

Peace of mind for your ecom store. Guaranteed.

We know that business owners like you are busy. That’s why we take a ‘hands-off’ approach, prioritising communication and action. 

You don’t have time to make small tweaks to your site, logging in whenever the data gives us our feedback. That’s where our in-house expert teams come in, delivering round-the-clock support and making changes and updates (with your permission, of course!) in real-time. 

Plus, our regular communication and quarterly in-person updates mean you’re in the loop 100% of the time and can track our performance in your revenue as things change. Finally, you’ll have unlimited access 24/7 to your campaign dashboard, plus unfettered access to our experts via email. 

Ready to get started with an ecom growth agency that takes care of your ecom site like our own? Click the button below to book your free, no-obligation consultation call today.

We’re ready.
Are you?

Book a discovery call with our team today and learn how our growth experts will scale your ecom brand.

FAQs

Maintaining a great site is important for every business, but for ecommerce companies it’s critical. Your customers won’t buy from a bug-ridden, outdated website. They want a seamless shopping experience, and it’s our job to give it to them.

You’ve got just a few seconds to make an impact — between 10 and 20 seconds to be exact. But for customers who are making a purchase directly on your site, the number is lower.

In a nutshell, sales decrease if your website is not updated because it leads to a poor user experience and a major lack of trust, giving your potential customers doubt about the products and services you have on offer.

An ecommerce growth agency, like ClickSlice, is an agency that prioritises growing your online store. We do this through our unique mix of SEO, PPC, and fantastic web design and optimisation, which means that our clients see an average 15% ROI on their investment with us.

While other agencies, like web design and development agencies, can offer support services, for ecommerce brands, choosing an ecommerce growth agency to partner with is critical. Ecommerce is an entirely unique industry, with its own specific challenges. A generic agency might be able to help you make your store look nice, but this will have a limited impact on your revenue and sales figures if you don’t consider CRO.