Meet us at the IRX & eDX Expo: Learn more here

Clickslice/Fulfilment Policy

Fulfilment Policy

We’ll always do our best to fulfil your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what and when, and what will happen if something goes wrong. In this contract, you won’t find any complicated legal terms or long passages of unreadable text. We have no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future.

What do both parties agree to do?

You have the authority to enter into this contract on behalf of yourself, your company or your organisation. You’ll give us everything we need to complete the project as and when and in the format we need it. You’ll review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound by dates we set together. You also agree to stick to the payment schedule set out at the end of this contract.

We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that’s set and on top of that, we’ll maintain the confidentiality of everything you give us.

SEO

ClickSlice has no control over the policies of search engines with respect to the type of sites and/or content that they accept now or in the future. Your website may be excluded from any directory or search engine at any time at the sole discretion of the search engine or directory.

Google has been known to hinder the rankings of new websites (or pages) until they have proven their viability to exist for more than “x” amount of time. This is referred to as the “Google Sandbox.” ClickSlice assumes no liability for ranking/traffic/indexing issues related to Google Sandbox penalties.

Occasionally, search engines will drop listings for no apparent or predictable reason. Often, the listing will reappear without any additional SEO. Should a listing be dropped during the SEO campaign and does not reappear within 30 days of campaign completion, ClickSlice will re-optimise the website/page based on the current policies of the search engine in question.

We possess a strong track record and proven strategies for SEO success. However, it’s important to note that due to the ever-evolving nature of search engine algorithms, we cannot guarantee specific rankings or outcomes. While we commit to leveraging our expertise and dedication to enhance your online presence, we view our client relationships as collaborations, and we will work diligently and transparently to achieve the best possible results for your website. Our open communication and past successes are indicative of our commitment to your SEO success.

Legal

We can’t guarantee that our work will be error-free and so we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them. Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.

It should also be noted that ClickSlice reserves the right to assign other designers or subcontractors to assist on portions of this project to ensure quality and on-time completion. Additionally we reserve the right to use any necessary design softwares, tools, resources, or plugins that will help us deliver a desired finished project.

Copyrights

First, you guarantee that all elements of text, images or other artwork you provide are either owned by your good selves or that you’ve permission to use them.

Then, when your final payment has cleared, copyright will be automatically assigned as follows:

You’ll own the visual elements that we create for this project. We’ll give you source files and finished files and you should keep them somewhere safe as we’re not required to keep a copy. You own all elements of text, images and data you provided, unless someone else owns them.

In regards to our work relationship; we love to show off our designs and share what we’ve learned with other people, so we reserve the right, with your permission, to display and link to your project as part of our portfolio and to write about it on websites, in magazine articles, and in books.

Payments

We require full payment for monthly marketing services at the start of each month before we are able to begin or continue any work. For ease and to avoid delays to the campaign, setting up a standing order at the start of the campaign is a compulsory part of our onboarding process. We will share a link with you in your welcome email with instructions on how you can set this up.

Non-transferrable

Just like a parking ticket, you can’t transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.

Cancellation

Either party may terminate the working relationship by giving 30 days written notice to the other of such termination.

In the event that work is postponed or terminated at the request of CompanyNameClickSlice shall have the right to bill for work up until the next monthly cycle, while reserving all rights under this Agreement.

Example:

Suppose a client has a monthly service fee of £3,000, and the regular monthly invoice is issued on the 1st day of each month. Now, let’s consider the client decides to terminate the contract on the 15th day of that same month:

  1. The client will be responsible for the full monthly fee of £3,000 for the current month since the notice was provided after the invoice issuance on the 1st day.
  2. Instead of pro-rating the services from the 1st day to the 15th day, the client will only be billed for services rendered during the 15-day notice period. This portion of the monthly fee will be calculated as follows: (£3,000 / 30 days) x 15 days = £1,500.

Therefore, the total invoice for the month of termination will be £3,000 (full month) + £1,500 (notice period) = £4,500. Subsequent invoices will not be issued as the contract will be terminated following this billing cycle, and the client will only be billed for the 30-day notice period.

Refunds

Our agency does not offer refunds for any services rendered. Once a service period has commenced and the invoice has been issued, the client is responsible for the full payment as stipulated in the contract. This policy ensures that our team is fairly compensated for the work and resources allocated to each project.

If you have any questions regarding our cancellation or refund policies, please contact our support team for further assistance.

Effective contract

This agreement becomes effective only when signed by agents of CompanyName. Regardless of the place of signing of this agreement, the client agrees that for purposes of venue, this contract was entered into in UK and any dispute will be litigated or arbitrated in the UK.