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Case Studies/Furl

Furl: Becoming the Go-To Luxury Sofa Bed Brand Across AI Search

The Background

Furl partnered with us to expand their visibility beyond traditional SEO and ensure their brand is surfaced, recommended, and cited as a leading authority when users ask AI platforms for advice on premium and luxury sofa beds.

As AI assistants increasingly influence purchase consideration in e-commerce, Furl wanted to make sure that when users ask questions like “What’s the best luxury sofa bed for everyday use?”, their brand isn’t just mentioned;  it’s trusted, cited, and positioned as the top choice.

AEO Strategy: How We Positioned Furl as a Category Leader in AI Search

01

Topic & Prompt Mapping: From Product Pages to Purchase-Driven Questions

AEO doesn’t start with keywords, it starts with how people ask questions before buying.

We mapped Furl’s AEO strategy around high-intent, commercial prompts users ask AI tools during the research and comparison phase, including:

  • “What’s the best luxury sofa bed for daily use?”
  • “Which brands make high-quality sofa beds?”
  • “Are storage sofa beds worth it?”

These prompts were grouped into core commercial topic clusters such as:

  • luxury sofa beds
  • luxury sofa beds for everyday use
  • storage sofa beds
  • king size sofa beds

This allowed us to align Furl’s visibility with how AI models interpret buying intent, not just how search engines interpret product categories.

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02

AEO-Optimised Content: Built for AI Comprehension & Purchase Influence

Once the topics and prompts were defined, we produced AEO specific content, designed to be easily understood, trusted, and cited by LLMs.

Rather than relying on standard  formats, we deployed multiple content types, each serving a specific role in AI visibility:

  • Long-tail comparison (LTC) content, designed to directly answer “best” and “vs” prompts
  • In-depth buying guides, breaking down materials, mechanisms, and daily-use suitability
  • Expert explainers, clarifying common objections and misconceptions
  • Structured FAQs, answering exact prompt-style questions

This content was written with:

  • clear hierarchy and scannable structure
  • precise, confident language
  • commercially aligned recommendations
  • deep topical coverage without fluff

We also implemented highly detailed schema markup to help AI systems understand:

  • what each page represents
  • which sections demonstrate expertise
  • how content relates across the site
  • which pages should be treated as authoritative sources

This combination is what enabled Furl’s content to be consistently pulled, cited, and ranked by AI platforms

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03

Authority & Trust Signals for High-Consideration E-commerce

In premium e-commerce categories, authority doesn’t come from owned content alone. AI platforms place significant weight on external validation, third-party mentions, and earned media signals when deciding which brands to recommend.

Alongside owned AEO content, we strengthened Furl’s trust profile through strategic external placements on relevant, high-quality websites within the interiors, home, lifestyle, and design space. These placements were contextual, editorial mentions and content contributions designed to reinforce Furl’s expertise and brand positioning.

This work included:

  • Securing earned media placements on authoritative, niche-relevant websites.
  • Providing expert-led content to third-party platforms that aligned with Furl’s premium positioning.
  • Ensuring all external content referenced Furl in a way that reinforced product quality, everyday usability, and category leadership.
  • Aligning external topics with the same AEO prompt themes we were tracking internally, strengthening consistency across AI systems.

These external authority signals play a critical role in AEO. They help AI platforms understand what Furl says about itself with what the wider web says about the brand increasing trust, citation likelihood, and recommendation frequency.

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04

Multi-Platform Tracking & Continuous Expansion

We actively tracked Furl’s performance across:

  • ChatGPT
  • Gemini
  • Perplexity
  • Copilot
  • Google AI Overviews

This allowed us to monitor:

  • which prompts Furl was winning
  • where they were being cited
  • how competitors were positioned
  • which content types performed best

As new prompts emerged, we expanded tracking and content coverage to ensure Furl stayed ahead not reactive.

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Results

Visibility: Strong Top-Five Presence Across Core Topics

Furl saw a sharp jump in visibility rising from around a 5% share at the start of the campaign to nearly 15% today, effectively tripling their presence and breaking into the top five brands across the entire market. 

This visibility is measured across 9,869 other brands active within the industry, highlighting the scale and significance of this growth.

This means AI platforms are consistently surfacing Furl when users ask high-intent buying questions.

Most notably, Furl reached #1 visibility for their most commercially important prompts:

  • Luxury sofa bed
  • Luxury sofa bed for everyday use
  • King size sofa bed

Citation Share: #1 Trusted Source Across AI Platforms

This is where the campaign truly excelled.

Furl’s citation share has climbed from just 0.5% at the start of the campaign to 4.5% today, securing the #1 citation share across the tracked prompts, meaning AI platforms are now referencing and citing Furl more frequently than many much larger competitors when answering high-intent questions about luxury sofa beds.

Most notably, Furl’s citation share now exceeds that of some of the UK’s largest retailers, including Amazon, Wayfair, and IKEA!

This means AI platform are:

  • choosing Furl’s content over global retail brands
  • pulling recommendations directly from Furl’s guides and comparison content
  • using Furl as a primary source when answering purchase-driven prompts
  • treating Furl as a category authority rather than just another retailer

Several of the AEO-optimised guides and LTC pages became the most cited assets across all tracked platforms including prompts where Furl was ranked #1 and cited as evidence for the recommendation.

This positions Furl not just as visible, but as a trusted authority AI systems repeatedly rely on when influencing purchase decisions.

The Bigger Picture

Furl is now visible, cited, and recommended across the AI platforms that increasingly influence how consumers research and choose high-consideration furniture.

Beyond visibility and citations, this presence is also driving referral traffic directly from AI platforms back to Furl’s website.

Rather than simply keeping pace with the shift toward AI-led discovery, Furl is actively benefiting from it, turning AI visibility into authority, authority into consideration, and consideration into demand.

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